This is bad news for a small business that is a start-up and has under 300 fans on Facebook. Why? We have to consistently “start all over again” to get the message out about our Internet security and privacy service! As par for the course we did not receive any message from Facebook regarding the removal and disposal of our fan page.
The first time that this situation occurred we posted to our Tumblr blog and you can read about it here. After doing some quick research on Google we decided that it would not be in our best interest to wait around for Facebook to respond to our request to return our Fan page. According to Google, Facebook has a very bad reputation when it comes to customer service. So we fired up a brand new fan page that we blogged about here.
There is a definite pattern to this madness. About twelve hours prior to fan page removal you begin to have problems logging into Facebook. You may also see a “sorry” message such as this:
Posting Facebook notes becomes daunting during this process. You think that the note is posted and then when you go back to review it, there is no new note or “draft” there. We generally use “informational-type” notes on how to get from point A to point B. Our most recent note was about how Facebook users could check their applications to see when they were last accessed and what permissions they gave these applications and how to remove certain permissions.
I would hate to think that facebook has been censoring our fan page(s). With such a serious lack of communication, we are at a loss as to what to think regarding the demise of two fan pages within one month! Our question to Facebook is — Why?
Update 9:30 am PST : Our Fan page is back, stay tuned for a new blog post!